1.1. These are the terms and conditions of use (hereinafter referred to as 'Terms') which form a legal and binding agreement between Aroha (hereinafter referred to as 'Us', 'We' or 'Our' or 'Company') and any person accessing the Platform (defined below) (hereinafter referred to as 'You', 'Your' or 'User').
1.2. The User shall be bound by these Terms, Privacy Policy, applicable laws and all other rules, regulations, and terms of use referred to herein or provided by Us in relation to Services (defined below) on the Platform.
1.3. This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.4. The Company provides connection Services (defined below) to the User through the Platform. User acknowledges that Company is merely a technology facilitator and does not directly provide any astrological services, and is not responsible for the advice, suggestion, or prediction provided by the AI Guide / Experts on the Platform.
1.5. Defined Terms:
2.1. The Company offers Users Services and access to certain information based on the inputs provided by the User. The responses provided on the Platform are computer-generated and may be derived from proprietary models or third-party APIs.
2.2. The Services include providing access to services such as chats, messages, interactions, consultations, and predictions inspired by the Bhagavad Gita.
2.3. You agree and acknowledge that the Company is only a facilitator and is not a provider of the services offered by the Experts/AI Guides. The Company is not responsible for the quality, accuracy or reliability of the advice/services provided by the Experts/AI Guides.
2.4. We reserve the right to add, modify or remove any of the Services or features of the Platform at any time without prior notice.
3.1. The Platform and its Content are the exclusive property of the Company.
3.2. Any Content received through the Platform should not be considered as professional medical, legal, or financial advice. Content is purely informational and for personal insight only.
3.3. You acknowledge that the Content available on the Platform is for general information purposes only and does not constitute any professional advice.
4.1. You must be over 18 years of age and legally competent to agree to these Terms for accessing and/or using Our Platform.
4.2. By accessing or using the Platform, You represent and warrant that You have the right, authority, and capacity to enter into this agreement and to abide by all of the terms and conditions of this Agreement.
4.3. If You are accessing or using the Platform on behalf of a third party, You represent and warrant that You have the authority to bind such third party to these Terms.
5.1. The Company may charge Users for providing access to certain premium features of the Platform (“Fees”). All fees are non-refundable except as provided under our policies.
5.2. You agree to pay all Fees and charges associated with Your use of the Services in accordance with the billing terms in effect at the time the fee or charge becomes payable.
5.3. We reserve the right to change the Fees for the Services at any time. Any such change will be effective immediately upon posting on the Platform or by direct communication to You.
6.1. Users shall not use the Platform for any unlawful, harassing, or abusive purposes. You agree not to upload any content that infringes on third-party intellectual property rights.
6.2. You agree not to use the Platform in any manner that could damage, disable, overburden, or impair the Platform or interfere with any other party's use and enjoyment of the Platform.
6.3. You agree not to attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform.
7.1. No refund shall be processed on the order of any report/consultation once the order has been placed.
7.2. In case of any technical failure or error during the payment process, if the amount has been deducted from Your account but the service has not been provided, the amount will be refunded to Your account within 7-10 working days.
7.3. The Company reserves the right to refuse or cancel any order placed for a product or service that is listed at an incorrect price or for any other reason.
8.1. The Platform and the Content are protected by copyright, trademark, and other intellectual property laws. The Company owns and retains all rights in the Platform and the Content.
8.2. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and the Content for Your personal, non-commercial use only.
8.3. You shall not copy, modify, distribute, sell, or lease any part of the Platform or the Content without Our prior written consent.
9.1. The Services and the Platform are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied.
9.2. We do not warrant that the Platform will be uninterrupted or error-free, that defects will be corrected, or that the Platform or the servers that make it available are free of viruses or other harmful components.
9.3. We do not warrant or make any representations regarding the use or the results of the use of the Platform or the Content in terms of their correctness, accuracy, reliability, or otherwise.
10.1. Aroha is an AI-driven platform. We do not guarantee any specific outcomes or effects from the guidance provided. Use of the Platform is at the User's own risk.
10.2. Why does Aroha not guarantee the accuracy of predictions? Astrology and spiritual guidance are evolving fields, and predictions are based on interpretations that can vary. While We strive to provide the best service, We cannot guarantee the accuracy of any prediction or advice.
10.3. Our total aggregate liability for any and all claims shall not exceed INR 25,000/-.
10.4. In no event shall the Company be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from Your access to or use of or inability to access or use the Platform.
11.1. You agree to indemnify and hold harmless the Company, its affiliates, officers, directors, employees, and agents from any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) Your use of and access to the Platform; (ii) Your violation of any term of these Terms; (iii) Your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that Your Content caused damage to a third party.
12.1. We may terminate or suspend Your account and ban You from using the Platform immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
12.2. Upon termination, Your right to use the Platform will immediately cease.
13.1. These Terms shall be governed by and construed in accordance with the laws of India.
13.2. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Bhopal, India.
13.3. In the event of any dispute arising out of or in connection with these Terms, the parties shall attempt to resolve the dispute amicably. If the dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.
14.1. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
14.2. These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.
For any queries or grievances, please contact us at:
Grievance Officer: Mr. Sumit Yadav
Email: contact@aroha.appwale.shop
Nodal Officer:
Email: contact@aroha.appwale.shop
Support:
Email: contact@aroha.appwale.shop